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Resolved - EU Image Manager Performance Issues

Region: EU

Feature: Image Manager / File Manager

Impact:
We are currently experiencing performance issues with our EU Image Manager and File Manager. This issue may occur intermittently and may be ongoing as our development team works towards resolution. Please visit this page for the latest update.

Reported: 12pm 06/11/2017 UTC

Resolved: 12pm 07/25/2017 UTC

Postmortem:

Our development team has completed work on our Image Manager Database. They discovered the root cause was due to transnational volume growth exposing a limitation with an important storage service that impacted Image Manager and possibly Campaign Automation performance.  Our team has optimized the data service associated with these feature sets for improved performance as we continue to grow. 


We appreciate your patience in this matter, if you should have any further issues please reach out to our Support Team. 

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