When navigating to ClickDimensions functional areas in a Microsoft Dynamics CRM deployment that has been configured for IFD (Internet-Facing Deployment) using ADFS, you may be presented with the following error: "An unsecured or incorrectly secured fault was received from the other party. See the inner FaultException for the fault code and detail."
This error is usually caused by the service user password being changed and can be easily corrected by resetting the password in ClickDimensions Settings in CRM, but it can also be caused by the CRM and/or ADFS servers being out of sync with the time on the domain controller. On most networks, the domain controller is responsible for setting the time of servers that are part of the domain. In some cases, a server, such as the CRM server or the Active Directory Federation Server, can lose the connection to the domain controllers clock.
Often, simply re-starting the affected servers will restore their connection to the domain controller and re-synchronize the time settings. If a re-boot of the CRM and ADFS servers is not sufficient, further analysis and troubleshooting should be performed by your network administrator.