SMS Replies

Twilio Replies

To begin, login to your Twilio account. After doing so, go to the Numbers view.

Click the number that is set for incoming messages in AzureSend and enter one of the following URLs in A Message Comes In, depending on your data center:

EU Data   Center	http://azuresendeventseu.cloudapp.net/SMSIncomingMessageListener.aspx
US Data   Center	http://azuresendevents.cloudapp.net/SMSIncomingMessageListener.aspx
CAN Data   Center	http://azuresendevents.cloudapp.net/SMSIncomingMessageListener.aspx
AU Data   Center	http://azuresendevents.cloudapp.net/SMSIncomingMessageListener.aspx

Make sure that on the right side of where you entered the URL, HTTP POST is selected. Save your changes.

BulkSMS Replies

Log into your BulkSMS account and go to My Account > Your Profile. There are two fields here you need to fill in.

MO relay URL

• If you are on the US or AU server use: http://azuresendevents.cloudapp.net/BulkSMSIncomingMessageListener.aspx?pass=XXX &username=YYYY
  • Where XXX is the BulkSMS password you use to log in and YYYY is the BulkSMS username you use to log in.
• If you are on the EU server use: http://azuresendeventseu.cloudapp.net/BulkSMSIncomingMessageListener.aspx?pass=XXX&username=YYYY
  • Where XXX is the BulkSMS password you use to log in and YYYY is the BulkSMS username you use to log in.

Not sure which server you are on? Go to Settings > ClickDimensions Settings and right click on that page and click on Properties. In the URL field if you see that it starts with "https://app-eu.clickdimensions...", then you are on EU, otherwise you are on US.

Report relay URL

• If you are on the US or AU server use: http://azuresendevents.cloudapp.net/BulkSMSEventsListener.aspx?username=YYYY&pass=XXX
  • Where XXX is the BulkSMS password you use to log in and YYYY is the BulkSMS username you use to log in.
• If you are on the EU server use: http://azuresendeventseu.cloudapp.net/BulkSMSEventsListener.aspx?username=YYYY&pass=XXX
  • Where XXX is the BulkSMS password you use to log in and YYYY is the BulkSMS username you use to log in.

View Replies in CRM

Once this is set up, recipients will be be able to send responses to your SMS messages and responses will be stored within your CRM as activities. First Select your organisation in the top ribbon view.

 Then select your Dynamics 365 

From here, select Messaging> Individual Messages then change the Received view.

 

NOTE: In order for replies to work, you cannot have the same Twilio account set up as a connector in multiple CRM environments.  If you do, the replies will not come through.

Twilio Replies

Dynamics 2013/2015

To begin, login to your Twilio account. After doing so, go to the Numbers view.

Click the number that is set for incoming messages in AzureSend and enter one of the following URLs in A Message Comes In, depending on your data center:

EU Data   Center	http://azuresendeventseu.cloudapp.net/SMSIncomingMessageListener.aspx
US Data   Center	http://azuresendevents.cloudapp.net/SMSIncomingMessageListener.aspx
CAN Data   Center	http://azuresendevents.cloudapp.net/SMSIncomingMessageListener.aspx
AU Data   Center	http://azuresendevents.cloudapp.net/SMSIncomingMessageListener.aspx

Make sure that on the right side of where you entered the URL, HTTP POST is selected. Save your changes.

BulkSMS Replies

Log into your BulkSMS account and go to My Account > Your Profile. There are two fields here you need to fill in.

MO relay URL

• If you are on the US or AU server use: http://azuresendevents.cloudapp.net/BulkSMSIncomingMessageListener.aspx?pass=XXX &username=YYYY
  • Where XXX is the BulkSMS password you use to log in and YYYY is the BulkSMS username you use to log in.
• If you are on the EU server use: http://azuresendeventseu.cloudapp.net/BulkSMSIncomingMessageListener.aspx?pass=XXX&username=YYYY
  • Where XXX is the BulkSMS password you use to log in and YYYY is the BulkSMS username you use to log in.

Not sure which server you are on? Go to Settings > ClickDimensions Settings and right click on that page and click on Properties. In the URL field if you see that it starts with "https://app-eu.clickdimensions...", then you are on EU, otherwise you are on US.

Report relay URL

• If you are on the US or AU server use: http://azuresendevents.cloudapp.net/BulkSMSEventsListener.aspx?username=YYYY&pass=XXX
  • Where XXX is the BulkSMS password you use to log in and YYYY is the BulkSMS username you use to log in.
• If you are on the EU server use: http://azuresendeventseu.cloudapp.net/BulkSMSEventsListener.aspx?username=YYYY&pass=XXX
  • Where XXX is the BulkSMS password you use to log in and YYYY is the BulkSMS username you use to log in.

View Replies in CRM

Once this is set up, recipients will be be able to send responses to your SMS messages and responses will be stored within your CRM as activities. Go to Sales, Service, or Marketing > Activities, then Change view to Text Message > Received.

NOTE: In order for replies to work, you cannot have the same Twilio account set up as a connector in multiple CRM environments.  If you do, the replies will not come through.

NOTE: In order for replies to work, you cannot have the same Twilio account set up as a connector in multiple CRM environments.  If you do, the replies will not come through.