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When building a Campaign Automation, once a participant (Lead or Contact in the Campaign Automation) completes a trigger, you will want to take action, whether it is sending an email to the participant, assigning the participant to a different user, notifying users, etc. All of this can happen within a Series. While a Series is not required to incorporate actions and timers in a Campaign Automation (you may add them to the canvas individually), they can be included within a Series block, and you can set the properties on the Series block to determine when the participant may progress onto the next series or trigger within the Campaign Automation.
When you click on a series, the properties panel will appear on the right.
Display Name: This is the name of the series. There is a name given by default, however it is recommended to change the display name to anything you like. It is helpful to change the name of the series to something that reflects what will happen within the series or the conditions that were met in order for a participant to enter the series. For example, if there is a series following a Submitted Form trigger and it contains a follow-up email, the name of the series could be "Send Follow-Up Email". If there is a series following an Email Interaction trigger, and the series will contain actions for participants that open the email, the name could be "Opened Email". You can name the series anything you like, but it will be helpful to make it recognizable so that in the future you know why the series is there. Series will end when: This field is for determining when a participant will exit the series and move past the series. The options are:
- It is completed: This means the participant will run through the entire series.
- If a trigger is achieved: This option applies when the series is connected to a following trigger. If the participant completes whatever the trigger is checking for (i.e. submitting a specific form, the participant was added to a list, etc..), the participant will then leave the series, and continue in the Campaign Automation.
Add Actions and Timers: This button will take you into the series. Within the series you can add actions and timers. You can also enter the series by double clicking on the series node on the canvas.
Adding and Connecting Actions and Timers
To add an action or timer to the series, drag the action/timer from the side bar and drop it onto the canvas. If you want actions and timers to occur in sequential order, drag and drop the actions/timers and connect them by clicking on the green dot on the right side of an action/timer and dragging to the green dot on the left side of the next action/timer.
If you want the actions/timers to run simultaneously (or not in sequential order), you do not need to connect the actions and timers to each other. When a participant enters the series, they will all start to run at the same time.
You can also have multiple rows of connected actions and timers. Keep in mind that any action that is listed first in a connected row, will start as soon as the participant enters the series.
Editing Actions and Timers
To edit the properties of actions and timers, click on the node you want to edit. The sidebar will change to the action/timer's properties. See the articles listed below to learn more about a specific action or timer. Actions:
- Send Email
- Add to List
- Remove from List
- Assign Owner
- Notify User
- Create Task Activity
- Notify Team
- Campaign Response
- Send SMS
Save the Series of Actions and Timers
When you click the Save button in the top left corner of the builder window for Edit Series, this will save not only the series you've just created or edited, but it will save the entire Campaign Automation.
Once you have exited the Series and returned to the Campaign Automation canvas, you will see that the Series now displays a number indicating how many Actions are included within it.
|Feature Added: November 2015|
|Feature Updated: 8.7|
|ClickDimensions Version Need: 7.0|