ClickDimensions enhances your Dynamics CRM experience by providing an automated marketing solution so you can effectively communicate and market to your customers. However, the integration between Dynamics and ClickDimensions requires a certain level of access to your Dynamics environment. As of the Dynamics 365 release, Microsoft has made changes to their licensing structure. Since this will impact the access ClickDimensions would have with your environment, please review the following information on which CRM licensing is required for each CRM version.
Dynamics 365 Licensing Structure
Dynamics 365 includes an Enterprise Edition and Business Edition. ClickDimensions currently supports Enterprise Edition licensing types as detailed below. Please keep in mind that the ClickDimensions Service User must have either the Application Specific (sales, customer service, or field service) or Customer Engagement Plan license.
This license is alternatively known as a Light Use license. This is a named user subscription that enables customers to execute basic business processes and share knowledge across an organization. This license is insufficient for a user who also wishes to use ClickDimensions as it does not allow access to Marketing Lists, Leads and other CRM components that are central to the ClickDimensions application. (If a user requires read-only access to data generated by ClickDimensions or ClickDimensions users, a Team Member license is generally sufficient.)
Application subscriptions are named user subscriptions where a user is licensed Full Use for one individual application. A user needing access to multiple applications (such as sales, customer service, and field service) would need to pay for multiple applications. And in order to fully use the ClickDimensions application, the Sales Enterprise application license is required.
Customer Engagement Plan
Also known as a Full Use license, this provides full access to all of Dynamics CRM’s system entities and functionality. Since plan licenses include the application licenses, they will provide users with privileges necessary to fully use the ClickDimensions application.
CRM License Requirements for ClickDimensions Use
A full use license is required for each ClickDimensions user due to the need to configure and administer the services of CRM and the ClickDimensions Solution.
CRM 2011 – CRM 2016
For any users that want to utilize ClickDimensions on these versions of CRM they must have Microsoft’s Professional License for CRM. Non-Interactive Users are not supported.
Dynamics 365 (On-Premise/Online)
For any users that want to utilize ClickDimensions on Dynamics 365 they must have full use Sales Enterprise license subscription. Team Member licenses as well as any Business Edition licenses will NOT allow users to use the ClickDimensions solution. CRM Online users also have the option of using an Application User (more details here).
The information provided above is a guide to help you select the correct licensing option, however, you should consult the Microsoft licensing documentation and your partner to be sure your organization complies with Microsoft’s terms. Additional Dynamics 365 licensing information can be found at Microsoft’s Dynamics 365 Pricing page.