2pm UTC 1/12/2017
We are receiving reports of and experienced issues with our ticketing platform over the last hr and a half. While this appears to be coming back online steadily, please allow our team time to catch up from this outage. Please note that many clients were unable to submit tickets during this period and request they begin resubmitting at this time. All tickets should receive an initial response within 4 business hrs. If you do not receive a response by that time, or have an urgent issue, please contact our support team via phone to verify your request was received.