Resolved - CRM Online Connection Errors

Region: US CRM Online

Feature: Editor and Settings page access and sending emails

Impact: Customers may experience an error while attempting to load ClickDimensions pages and send emails. The error message displayed is " Error - System.InvalidOperationException: Metadata contains a reference that cannot be resolved: '"

We've reached out to Microsoft and are investigating this issue. For now, the error is intermittent, and reloading any failed pages will usually help access the page. As more details become available we'll be sure to update this post.

Resolution:  While we do not have a root cause from Microsoft at this time it appears that the issue is no longer happening and our customers are no longer impacted.  Thank you for your patience in this matter


Announced: 10:37pm UTC : 10/21/2017

Resolved: 01:00pm pm UTC : 10/25/2017

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