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Resolved: EU Email Send Delays

Update: All held up emails have been validated and processed.  The actual delays lasted about 4hrs.  Issue stemmed from an internal network issue that self resolved.  Our teams will continue to monitor these services to ensure up-time.  We apologize for the inconvenience.

Update: Our Operations team has identified the issue and new emails are delivering within normal times. All emails that were held up earlier are queued up for processing and will be delivered though may be delayed up to 8 hours from the original send time. Please do not resend any delayed emails as this will result in duplicates.

 

Region: EU

Feature: Email Sends

Impact: We are receiving reports of delays with EU email sends delivering. Our Operations Team is working to resolve this urgently and we will post back here as more updates are available.  

 

Reported: 12:30pm 12/13/2017 UTC

Resolved: 08:00pm 12/14/2017 UTC

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