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EU Email Delays - Resolved

March 27, 2017 - 23:00 UTC

Our team has continued work on this item and enhanced several backend systems as a result to prevent further instances of delays via the EU datacenter.  Please alert our support need should any delays or other support needs arise.  

 

March 21, 2017 - 16:00 UTC

Our operations team is restoring performance to normal levels. Sends may continue to be delayed for a few hrs but we are already receiving reports from impacted customers of sends coming through from earlier this morning. We again apologize for any inconvenience this disruption has caused. Should you continue to experience any additional delays beyond today or would like assurance that nothing else is impacted, please do not hesitate to raise a support ticket with our team to investigate.  

 

March 21, 2017 - 15:15 UTC

We have been informed by our Operations Team that the issue is still being investigated. We'll update here when more information is available.

 

March 21, 2017 - 11:40 UTC

We are receiving reports from clients in our EU data center regarding delays in emails being delivered. Our operations team is working to address this as a critical issue and we will post back here as more information is available. Our apologies for any issues with experienced delays.

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