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"Service Unavailable" intermittently appears while creating templates and forms

ClickDimensions engineering is working to resolve intermittent "Service Unavailable" errors that began today. Users may see these error messages while using ClickDimensions features, such as email template designers, form designer, or nurture program builder. In most cases, users can refresh their browser to get past the error. No ETA is available for resolution of this error, but we expect it to be resolved quickly.

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12 Comments

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    Janice Kall

    It's not working at all and I am getting script errors too.  Any chance this will be fixed today???

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    Matthew Wittemann

    We're working to get this resolved as soon as possible. Please try again after a few minutes by refreshing your browser if you run into an issue.

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    Gene Card

    We can not edit anything and are getting script errors, do you have an ETA yet? We are launching Click today and have a lot of work to do, not a good start for our first experience with Click

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    David Vilarrubias

    Still having problems with web contents. "Service unavailable"..

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    Jennifer Vasseur

    I first noticed issues with Click Dimensions around 7am est. We also noticed issues where the images in click dimensions and in emails where not loading (showing as broken images) so we have had to stop all of our automatic email sends and cannot send any blasts till this is resolved. It's now been 24 hours, there is still no ETA?

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    Matthew Wittemann

    We are working closely with Microsoft's Azure support team to identify and resolve this issue. Our apologies for the inconvenience. We appreciate your patience. This is a severity 1 issue for us and Microsoft.

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    Matthew Wittemann

    Update 28 February 2014 4:50pm EST:

    The issue is still under investigation by Microsoft. However, the service disruptions have become much less frequent, with no reported disruptions in the last several hours (see http://trust.clickdimensions.com/617294/2014/02).

    We will continue to work with Microsoft to identify and resolve the underlying issue. Thanks for your patience!

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    Kevin O'Dwyer

    Still getting error report when trying to send an email through click dimensions, hope this gets fixed soon as having an impact on customer relations.

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    Matthew Wittemann

    Kevin,

    We have not had any disruptions since Friday. Checking your account it looks like the password may have changed for your service user. (The error you're seeing is "An unsecured or incorrectly secured fault was received from the other party."

    You can reset the password for our connection in your CRM by going to Settings > ClickDimensions Settings > Service Credentials. If you need assistance, please open a support request so our team can help.

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    Kevin O'Dwyer

    Thanks to you and your team for sorting this out so swiftly, much appreciated!

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    Chris van den Ende

    I seem to be having the same problem when trying to edit a template. Are there any known problems?

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    Matthew Wittemann

    Update: We had a series of brief disruptions overnight last night (East Coast US time), which are now resolved. Microsoft is continuing their investigation into the root cause of these intermittent issues. (From a technical standpoint, there are occasional app pool crashes in some web server machines that result in 503 errors from those machines. Our system has many web servers, so customers would not notice any problem unless their particular request is being handled by an impacted server at the moment that it has an issue. Recycling the app pools fixes the problem, but Microsoft is investigating why the crashes occur in the first place.)

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