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Intermittent Disruptions in Email Platform

We have not had any reports from impacted customers, but our monitoring indicates that there have been several intermittent disruptions lasting less than a minute each this morning on our Email Marketing Platform in Microsoft's Windows Azure. These conditions could impact the design and use of Email Templates and Web Content, and sending of Email Sends (whether manually or via workflow).

See here for the current status: http://trust.clickdimensions.com/617294

Our operations team is collecting detailed logs in collaboration with Microsoft to diagnose the cause for these disruptions. We will post updates to this alert as we learn more.

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6 Comments

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    Matthew Wittemann

    There have been no subsequent disruptions since before 8am ET today. The situation is continuing to be monitored. 

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    Monika Zeilhofer

    That's good news.

    thanks.

    best regards,

    Monika

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    Jennifer Vasseur

    This is happening again, any update? While I know your service status page (http://trust.clickdimensions.com/617294/2014/03) says the outages are only a minute or so in length I noticed click dimensions was painfully slow all yesterday afternoon.

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    Matthew Wittemann

    Hi Jennifer,

    The outages reported on the monitoring site have not impacted response time unless you happened to submit an email job or try to open a template editor at precisely the time the service disruption occurred. The monitoring shows that response times have been consistent. What are you seeing that is slow? Is it opening an editor? Or some other action? Have you ruled out CRM slowness?

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    Jennifer Vasseur

    The rest of CRM seemed to be responding, it was only Click Dimensions, opening the editor was taking so long it would time out. I also sent a test email only to myself and it took 3 hours to deliver.

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    Matthew Wittemann

    Thanks, Jennifer. If you see this again, please open a support ticket so we can investigate.

    Also, to provide an update on these recent issues: Microsoft's senior escalation engineers for Azure are working closely with our CTO and operations team to analyze the cause. This has the highest priority for both ClickDimensions and Microsoft's Azure support team. The precise cause is still unknown, but it is actively being investigated. We'll continue to provide updates as we learn more.

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