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CRM 2015 Bug causes solution update to fail in upgraded CRM orgs

There is apparently a bug in Microsoft Dynamics CRM 2015 related to custom activity entities, such as the ClickDimensions "Text Message" entity (cdi_txtmessage). Microsoft introduced some new system fields for activity entities. When a custom activity is added to CRM 2011 or 2013, and that org is subsequently upgraded to CRM 2015, these system fields can prevent upgrading managed solutions that contain the custom activity entity. 

So far there is no word from Microsoft on the availability of a fix for this bug. However, if you encounter this issue, ClickDimensions support can modify the solution file manually to work around it. 

To verify that you are experiencing this issue, please check the following:

  1. The CRM organization has been upgraded from CRM 2011 or 2013 to CRM 2015
  2. ClickDimensions was installed prior to upgrading CRM to 2015
  3. You see an error similar to "A managed solution cannot overwrite the Attribute component with Id=04ee0fc0-459b-4baa-a3d1-291ffc523d62 which has an unmanaged base instance. The most likely scenario for this error is that an unmanaged solution has installed a new unmanaged Attribute component on the target system, and now a managed solution from the same publisher is trying to install that same Attribute component as managed. This will cause an invalid layering of solutions on the target system and is not allowed."

If you encounter this issue when trying to import a newer version of the ClickDimensions solution, please create a support request for assistance.

For more detail, see this post on Microsoft's forum: http://community.dynamics.com/crm/f/117/t/148795.aspx

Have more questions? Submit a request

7 Comments

  • 0
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    Justin De Haan

    We seem to be experiencing this issue as well, except in Dynamics 2013.

    We have attempted to upgrade version 6.4.0 to version 6.6 and had our update fail on the "Text Message" entity.

  • 0
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    Matthew Wittemann

    Hi Justin,

    Please open a support ticket if you have not already done so and provide our support team with the solution zip file and the import error log. They can modify the solution file for you to work around this issue.

  • 0
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    William Varon

    Hi Matt,

    We are also planning our upgrade from on-premise 2011 to 2015. With the new manually updated solution you mentioned; would we install it to our crm 2011 version prior to the upgrade works? and would we still need one post deployment (as Phil Drake mentions in the link below about installing the crm 2015 solution on top, post upgrade)

    Also, as per http://support.clickdimensions.com/entries/69066990-Is-there-a-prerequisite-checklist-or-best-practice-doc-when-upgrading-crm-2011-to-2015-on-premise- is there a process you can provide for the upgrade? it would be useful for us to put all the upgrade release steps together.

    Many thanks, Will

     

  • 0
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    Shawn Sorensen

    Hi Will,

    You'll want to upgrade your ClickDimensions version after you upgrade up to CRM 2015. Just let us know when your upgrade is complete and we'll update your account and send out the new solution to you.

    As for the process and steps, you'd just do this:

    1. Upgrade CRM 2011 to 2015

    2. Alert us to the change in a support ticket

    3.  Recieve the updated CD import package and import it in with "Overwrite customizations" selected when prompted

    1. Publish your customizations.

    Let us know if that helps!

  • 0
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    Joris Vanderlinden

    Dear all,

    Any news on this issue? I tried to update to the latest ClickDimensions version (7.0.4) and got the same error message as before. Isn't this something that ClickDimensions dev team can circumvent?

    If not, should we still ask for a manually modified solution from ClickDimensions support?

    Thanks

    Joris

  • 0
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    Matthew Wittemann

    Hi Joris,

    There are a variety of different scenarios that might require that we provide a manually modified solution, depending on which version of CRM and Update Rollup you had installed when ClickDimensions was first installed, which Update Rollups were applied to CRM prior to upgrading CRM, etc. So it really depends on the exact history of your CRM as to whether it is something we can circumvent in our general release, or if it requires a manual modification.

  • 0
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    Joris Vanderlinden

    Thank you Matthew,

    Since we are getting the error, I suppose we should ask for a manually modified solution for our specific environment.

    I'll get in touch with Support.

    Still, it would be good if you could follow this up with Microsoft and your dev team to see if a solution is possible. Otherwise  we'll have to ask Support for solution files every time there is a new release.

    Best

    Joris

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