CRM and Modal Dialogs in Chrome Browsers

NOTE: This notice is intended to share some information to the Microsoft CRM community and is not specific to ClickDimensions. ClickDimensions has already modified its web application to support the changes that Google has made in the Chrome browser. However, native parts of Microsoft CRM still make use of modal dialogs that Chrome will no longer support.


From Microsoft:

As you may be aware, Chrome has removed support for Modal dialogues with Chrome version 37 & above.  Currently, a registry workaround is in place that will allow applications that use Modal dialogues to continue to function.  This workaround will expire by the end of April 2015.  See below for more details. 

CRM currently utilizes this Modal dialogue functionality.  In order for customers, who are using the Chrome browser, to continue to function, they need to upgrade to the below upcoming CRM versions: 

                CRM 2011 – A COD will be delivered on CRM 2011 UR18 (On prem Only)

                CRM 2013 – A COD will be delivered in CRM 2013 UR3 (On prem Only)

                CRM 2013 SP1 – Fix will be included in CRM 2013 SP1 UR3 (Online & On Prem)

                CRM 2015 – Fix will be included in CRM 2015 UR1 (Online & On Prem)

 These COD’s and releases are planned to be released next month (April). 

Microsoft further notes that the fixes they will be releasing for modal dialogues in Chrome require the above-mentioned Update Rollups for the relevant versions of CRM. If your CRM is running an older Update Rollup, and you still wish to use Chrome, you will need to upgrade your CRM to the Update Rollup mentioned above. 

Again, this is not related to modal dialogs in the ClickDimensions application (such as email template editors, form and survey designers, etc.). This is specific to native CRM functionality and we are posting this only to help Microsoft get the word out. Please direct all questions to Microsoft support regarding the use of Chrome and modal dialogs.

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