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Resolved: Investigating reports of email templates not loading

****UPDATE 3/31/2015 2:00pm EDT: We have determined that the issue was due to an unexpected server restart in Azure and we are raising the issue with Microsoft support to find out why this server was restarted outside of normal maintenance.****

****UPDATE 3/31/2015 10:50am EDT: This issue appears to be resolved. We are continuing to investigate to see what the underlying cause was.****

We are investigating reports that some customers are not able to access email templates, either in the Email Template designer or in the Email Send record. These reports are coming from customers deployed in the US Azure Data Center. Initial tests show that the Email Templates are loading fine for our testing, but we will update here as we learn how widespread this issue is and what the cause is.

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4 Comments

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    Dan Hale

    Matthew,

    We were just informed that our Australia CRM is not able to access the ClickDimensions Email Templates. Do you know if this issue has affected other Azure Data Centers?

    Dan

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    Dan Hale

    Here is the error report they are getting:

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    Dan Hale

    Matthew,

    This may not be on your side after all. Evidently in our latest ClickD update something may have been inadvertently done incorrectly. I will let you know if we need your help.

    Thanks again, Dan

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    Matthew Wittemann

    Hi Dan,

    The Azure issue that caused the email templates to not be available only lasted about 20 minutes on March 31. Let our support team know if there is anything we can do to help.

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