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Email Send Issues Resolved in EU

9/9/2016 7pm UTC

Our operations team has confirmed with MSFT that the issues impacting our EU datacenter clients have been resolved.  However, we found that when the systems came back online we were duplicating queued up email sends in error recovery.  To prevent this, our team has cleared out our recovery queues to protect the integrity of our client's data and brand.  

At this time, if a planned email send between 3:30pm UTC and 7pm UTC was not delivered, this should be resent.  If a planned send went into error recovery, was sent, and there was a duplication or concern of duplication, please submit a support ticket for next steps.  

We apologize for any issues this delay in service has caused and look forward to assisting in any way we can to help move forward.  

 

9/9/216 4pm UTC

There is currently a service disruption reported in the EU with Azure (https://azure.microsoft.com/en-us/status/) that is causing the problem.  Our team is working with MSFT to provide updates as soon as they are available.  

9/9/2016 3:30pm UTC

We are receiving reports of emails going directly into error recovery for some clients in the EU.  Our operations team is investigating this as a high priority item and we will post back here as additional details are available.  

 

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