Feature: Campaign Automations - Wait Timers
Impact: We have identified an issue with Campaign Automation Wait Timers within the US data center causing participants to be delayed/paused much longer than what is specified within the node. Our development team is aware of this behavior and is treating it as a critical issue.
At this point in time, there are no workarounds.
NOTE: Please do not delete any wait timers that have participants within them as this can cause errors when the participants go to move to the next stage of the automation. At this point, the best course of action is to await a fix from the dev team.
If their is a concern of time sensitive material being sent after an expiration window, then pausing the automation in order to edit those time sensitive materials and prevent their dissemination in the event of a fix is advisable.
Announced: 00:00 AM UTC : 02/03/2018
Resolved: 05:00 AM UTC: 02/05/2018