Update: At this time, the issue with Campaign Automations failing to load has been resolved. All related services to this issue have been restored to normal state.
Update: At this time the fix has been deployed and functionality has been restored. We will continue to monitor the Campaign Automations feature to ensure normal performance continues.
Update: Our Development and Operations teams have identified the root cause of the issues and a fix is being implemented. We will provide a further update once the deployment is complete.
Update: Our Development and Operations team are continuing to work towards a resolution. We will continue to update this announcement as able.
Update: Our Development and Operations team are continuing to investigate and have narrowed the root cause of the issue. We expect to have a more detailed update within the next several hours.
Feature: Campaign Automation
Impact: We are currently experiencing an issue with Campaign Automations failing to load or displaying errors when opening builders, and on the Statistics and Participants tabs within the builder. This may also impact the ability to add new participants to Campaign Automations. We are working to determine if any current participants are affected when progressing to the next node.
Our Operations and Executive teams are aware and are currently investigating this situation. We'll post updates here as we learn more.
Reported: 12:30pm UTC : 5/8/2018
Updated: 18:07pm UTC : 5/10/2018