Our ticketing system has encountered a system-wide issue that is currently affecting the display of the fields on our Submit a Request form. You can still submit your requests as needed, but at the moment you'll see additional fields that don't pertain to the feature area your request concerns. We are in contact with our ticketing system provider and will update you here as soon as we have more information to share.
Please submit your ticket with as many applicable fields filled in. Our agents will request any information that they need when they receive your ticket.
10/1/18 18:05 UTC - The ticketing system provider has issued us a fix so the form has been updated and should be more usable.