US Campaign Automation participants are stuck or delayed.
|Reported||2/6/19 19:43 UTC|
|Updated||2/12/19 14:46 UTC|
Current - Our team is preparing to deploy a fix which should fully resolve the issue. We are not currently seeing the issue occur though so your Campaign Automations should be processing as expected.
Next Steps - We will continue monitoring the situation and deploy the fix as soon as we are able to. Once that has happened, we will update this announcement so please do not contact our support team for further updates as they will not have any additional information.
2/8/19 14:55 UTC - The fix we released on 2/7/19 was reversed as we continued to see delays. Instead our team made a different change to address the delays and is currently monitoring that for improved performance.
2/7/19 13:56 UTC - Our team deployed a fix today that should be allowing for participants to now progress through the Campaign Automation. We'll continue to monitor this to ensure that the issue is fully resolved.
2/6/19 19:43 UTC - Our team is investigating a current issue where Campaign Automation participants are either not progressing past the entry point or are otherwise delayed during progression. We will continue investigating to determine the root cause and work toward a resolution. Any updates we have, will be posted here.