US Emails are stuck in Pending status.
|Reported||2/7/19 15:56 UTC|
|Updated||2/25/19 20:32 UTC|
Current - This issue has been resolved so have closed out all tickets related to it. If you see this issue recur, please let us know via a new support ticket.
2/18/19 18:35 UTC - US Email processing should be improved and back to normal. There is no current workaround as the emails should still send after the delay. Please do not try resending any delayed emails. We will continue our investigation and update here as soon as we have more information. Please follow this announcement for future updates; our support team will not have additional details to share aside from what has been shared here.
2/21/19 13:30 UTC - US Email Sends may be delayed in a pending status. All pending sends will send, please do not attempt to clone the send as this may result in duplicate deliveries.
2/14/19 21:05 UTC - US Email processing should be improved but may have been delayed by approximately an hour.
2/14/19 18:25 UTC - US Emails are sitting in the Pending status right now. We're investigating to determine root cause and appropriate next steps.
2/11/19 13:49 UTC - Emails are processing normally now so there shouldn't be a delay.
2/8/19 18:10 UTC - We are seeing this issue reoccur and are investigating. Emails are expected to sit in Pending status and not send immediately.
2/8/19 14:50 UTC - Our team has made a change to address this issue and will continue to monitor it. We will provide additional information here as it becomes available.
2/7/19 15:56 UTC - There is currently a delay when sending emails from an environment on our US data center. We're seeing the delay last around 30 minutes. We'll continue to investigate this issue and update here once we have more information.