US Campaign Automation emails are not being created to be sent.
|Reported||2/7/19 19:24 UTC|
|Updated||2/11/19 14:27 UTC|
Current - This issue is no longer active and we have seen that the Email Send records which were not created when the issue started have been created. So you should see performance improve with your Campaign Automations but can let us know if that changes.
2/8/19 14:10 UTC - US Campaign Automations are now creating Email Sends and will send them for participants that are currently encountering Send Email actions. We are continuing to investigate the issue to determine next steps regarding a resolution and will share additional information with you as we have it available.
2/7/19 19:24 UTC - US Campaign Automations are not creating Email Sends when a participant reaches a Send Email action. So the email is not sent but the participant is seen as having progressed past that action. This could mean that participants who are being monitored for email interactions will be seen not interacting with the email because it was not sent. We are investigating the issue to determine next steps regarding a resolution.