Last Updated: July 11, 2022
- ClickDimensions uses the following third party subprocessors to provide our Services including services we use to provide support to our customers using our Services.
- Prior to engaging any third party subprocessor, ClickDimensions performs diligence to evaluate their privacy, security and confidentiality practices, and executes an agreement implementing its applicable obligations.
- ClickDimensions requires its subprocessors to satisfy equivalent obligations as those required of ClickDimensions (as a Data Processor) as set forth in our Data Processing Addendum (“DPA”)
Infrastructure
These subprocessors make up the infrastructure that supports the ClickDimensions Marketing Automation application
| Subprocessor | Geographic Location | Role | Data Transfer Mechanism |
| Microsoft Azure |
US: North-Central |
Cloud Service Provider for ClickDimensions application | Standard Contractual Clauses |
| MessageGears | US IE |
Email Provider | Standard Contractual Clauses |
Data center locations are chosen by the customer during the account registration process.
Accounts hosted on the EU data center will use the Microsoft Azure EU/IE data center for ClickDimensions hosting and the MessageGears EU/IE data center for email messaging. Some limited amount of data may be provided to a sub processor outside the EU for purposes of providing the services.
Accounts hosted on the US data center will use the Microsoft Azure US data center for ClickDimensions hosting and the MessageGears US data center for email messaging.
Accounts hosted on the AU data center will use the Microsoft Azure AU data center for ClickDimensions hosting and the MessageGears US data center for email messaging.
Accounts hosted on the CA data center will use the Microsoft Azure CA for ClickDimensions hosting data center and the MessageGears US data center with Secure PII for email messaging.
These subprocessors make up the infrastructure that supports ClickDimensions Intelligent Dashboards
| Subprocessor | Geographic Location | Role | Data Transfer Mechanism |
| Amazon Web Services | North Europe (IE) | Cloud Service Provider for ClickDimensions Intelligent Dashboards | Not Applicable – personal data is not transferred from the EU. |
| Google Cloud Platform | EU: Distributed | Cloud Service Provider for ClickDimensions Intelligent Dashboards | Not Applicable – personal data is not transferred from the EU. |
Embedded Functionality
These subprocessors provide additional functionality in the application
| Subprocessor | Geographic Location | Role | Data Transfer Mechanism |
| Oktopost | US | Social Posting | Standard Contractual Clauses |
Support and Services
These subprocessors are used to provide customer support for our Services
| Subprocessor | Geographic Location | Role | Data Transfer Mechanism |
| Acuity | US | Customer Support Services | Standard Contractual Clauses |
| AllBound | US | Customer Support Services | Standard Contractual Clauses |
| Chorus AI | US | Customer Support Services | Standard Contractual Clauses |
| ChurnZero | US | Customer Support Services | Standard Contractual Clauses |
| OneTrust | US | Customer Support Services | Standard Contractual Clauses |
| Pendo | US | Customer Support Services | Standard Contractual Clauses |
| Ring Central | US | Customer Support Services | Standard Contractual Clauses |
| Zendesk | US | Customer Support Services | Standard Contractual Clauses |
Affiliates
The following affiliate companies are members of ClickDimensions LLC and function as subprocessors
| Subprocessor | Geographic Location | Role | Data Transfer Mechanism |
| ClickDimensions Ireland | IE | Customer Success and Support | N/A |
| ClickDimensions Spain | ES | Research & Development | N/A |
| ClickDimensions APAC Limited | NZ | Customer Success and Support |
Adequacy |