Redirection links through HTTPS.

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11 comments

  • Official comment
    Avatar
    Carolynn Carriger

    Hi Christoffer,

     

    For the Action URL, it should be fine to include the HTTPS protocol instead of our default HTTP. You would want to test that out though to ensure that you are not seeing any adverse affects. I haven't seen any issues when working with Form Capture on an HTTPS site, but it is always good to test first.

    Thank you!

  • Avatar
    Christoffer Mouritzen

    Hi Carolynn

     

    Thanks for the answer.

     

    Just to make sure we are on the same page.

    We are already working on a HTTPS site and have been for quite a while. What I was wondering is the possiblity of converting the action URL into a HTTPS link. So our current link that looks like this:

    http://analytics.clickdimensions.com/forms/h/aAObKg7UaDiGEZbVfM9g

    Would be converted into an https like this:

    https://analytics.clickdimensions.com/forms/h/aAObKg7UaDiGEZbVfM9g

    If that is possible, how would it be done?

     

    Best Regards

    Christoffer

     

  • Avatar
    Carolynn Carriger

    Hi Christopher,

    When you copy and paste the Action URL, you would simply add the "s" after the "http" to make it HTTPS.

    Thanks!

  • Avatar
    Christoffer Mouritzen

    Perfect! Thank you very much!

  • Avatar
    Teppo Nieminen

    Just to continue on this: We have made our website https for the same reason everyone else has: browsers will not show http pages, especially with forms on them. But we have a CNAME domain for our web content (webcontent.[companyname].com

     

    It seems that if we want our content to work on secure pages, we have to abandon CNAME and revert to default links (http://help.clickdimensions.com/setup-cnames/).

    You ought to have either the possibility of using https with CNAME forms, or in the least a help article that explains how you roll back your CNAME modifications if you want to use forms on https pages.

     

     

  • Avatar
    Carolynn Carriger

    Hi Teppo,

    CNAMEs cannot be used when embedding a form on a secure site. This is because we cannot create a security certification for all CNAMEs being used with Web Content. However, if you remove your CNAME and use our default instead, that is able to be used with HTTPS. 

    If you are suggesting we change that functionality, you are welcome to submit a feature request. Feature requests can be submitted through the Feature Request Forum at http://support.clickdimensions.com/hc/en-us/community/topics/200652967-Questions-And-Answers-Feature-Requests

    Thank you!

  • Avatar
    Alvarez Toledano, Alberto

    Hello Carolynn,

    Would it be possible on a future version of ClickDimensions to provide the certificate for the CNAME so we could use it with HTTPS?

     

    Regards

  • Avatar
    Allison Fierce

    Hello Alvarez,

    Unfortunately, we do not anticipate having the ability to provide security certificates for each customer's domain(s) and the related CNAME(s) in our upcoming releases. However, you are welcome to submit your support for that feature on our feature request forum. 

    If we determine a way to provide that feature, you can be notified about it on the feature request post or in our product roadmap here: http://clickdimensions.com/roadmap/ We are always working to improve our solution.

    Kind Regards,

    Allison F.

  • Avatar
    Teppo Nieminen

    Hi Carolynn,

    Just to be specific on what changes I need to make in order to roll back our CNAME settings and 1) from now on get the default link on all forms to be https-compliant by default, and 2) not break anything:

    • Is it enough if I go to in CRM to Settings / Domains, select [ourcompany]-domain there and delete the subdomain alias for "webcontent.[ourcompany].com that has been created for ClickDimensions? Or do I have to change also the CNAME records of the server?  
    • As far as I know all forms on our pages have been changed to eu-analytics.clickdimensions.com etc.-links, but in case a form is still webcontent.[ourcompany].com etc. will the aforementioned change break them?
    • Do I need to change email CNAME records under Settings / ClickDimensions Settings / DNS Settings (now link.[ourcompany].com)?

    best regards,
    Teppo

  • Avatar
    Allison Fierce

    Hello Teppo,

     

    Yes, technically, you could choose to delete the subdomain alias in the Settings > Domains area. However this will effect existing links using that subdomain alias.

    Alternatively, you could enter a new domain record and not include a subdomain alias for that new record. 

    Either of these options will result in a domain record that does not have the Subdomain Alias. The link for the form, when you use one of these options for your form's domain, will be what you add an "s" to, to make your accessible, HTTPS link for your form. 

     

    Making the change to the domain record that you suggested would effect existing links that were using that subdomain alias. If you have already shared some links that use the original domain, you may just want to follow the alternative method.


    No, the CNAME records under Settings > ClickDimensions Settings > DNS Settings are configured for your email links. These aren't used for your webcontent record links. You do not need to make any changes in this area. 

     

    If you have further questions please let us know or open a ticket with us. We'll be happy to assist further.

     

    Kind Regards,

    Allison

  • Avatar
    Sara Weiner

    I am having the issue with the subscription option with our secure site that was built in sitefinity? The form doesn't populate unless you open the page and remove the s from https? It didnt show up at all with any of the embed options until I placed the code into the page. How should I proceed is there a workaround for this option? We are wanting to have a subscription form that works and is visible to strangers on our site. 

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