Survey cannot be send by respondent

In Clickdimensions we created a new survey and sent it around. Now it appears that the survey cannot be sent by some of the recipients. When we fill in the survey ourselve we are able to send it back; outcome is stored in ClickDimensions. Also we see surveys coming in by some of the recipients;  however there's also a group of recipients which is not able to send the survey back. When they click on send; nothing happens and the survey is not coming into ClickDimensions.

Does someone recognize this issue? And is there something we can do about it?

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