Blocking Gmail and Hotmail through a Form Capture

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  • Official comment
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    Carolynn Carriger

    Hi Christoffer,

    I'm stepping in for Emily for a moment. Since you are using Form Capture, you would need to have a web developer or other coding expert set up a check that would not allow users with those email domains to continue. It would most likely be JavaScript that would need to be used and we can't advise on the exact script, unfortunately.

    Thank you!

  • Avatar
    Emily Clever

    Hi Christoffer,

     

    We do offer a "filter free emails" setting with the ClickDimensions Forms that prevents Gmail and Hotmail email addresses (among others) from submitting the form, but you'd have to configure that yourself with Form Capture. You could also filter the data on the back-end, i.e., when it comes into your CRM.

     

    Thanks,

    Emily

  • Avatar
    Christoffer Mouritzen

    Hi Emily

    Thank you for the answer. When I toggle the "Filter free emails" would that simply not show the form when it comes into CRM or would the user be notified that they are not able to use those e-mails? Also, where would this toggle button be?

    Regards

    Christoffer

  • Avatar
    Emily Clever

    Hi Christoffer,

     

    The user will get a notification that says they can't submit the form with a free email address.

     

    This is toggled in the form designer if you open the properties for the Email Component.

    Thanks,

    Emily

  • Avatar
    Christoffer Mouritzen

    Hi Emily

     

    Ah I see, the problem is we don't use web content, only the form capture link and form capture fields to redirect the user and gather information from our users. This means that the user enters his/hers information on the website, then gets redirected through the form capture link onto another place on the website, not to a web content. Would it still be possible to block the e-mails?

     

    Regards

    Christoffer

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