Hi! We recently re-did our websites with a new company. They have created us forms on the web page and we want to read back into CRM. At this time it is not linking. Can you supply me with some solutions to look at in order to start capturing this data?
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Suzannah Thompson Hi Shonna,
I would use the following articles as a troubleshooting checklist to ensure that everything has been properly configured in your Form Capture.
http://help.clickdimensions.com/steps-to-check-before-using-form-capture-records/
http://help.clickdimensions.com/integrating-forms-using-form-capture/
If the issue persists, I would encourage you to open up a support ticket here:
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