Email Statistic Delays - More than 48 hours expected?




  • Official comment
    Carolynn Carriger

    Hi Melissa and Mary,

    We would be happy to take a look at the Send you're not seeing the stats for, but we would need to do that in a ticket. Could you please submit a ticket by emailing


  • Avatar
    Mary Dupree

    Hi Melissa,

    We experienced issues starting on Monday and wasn't able to send a test Email Send until Wednesday and still we haven't gotten a response.  I sent another test today and still no statistics back.  I know the email is being received but did you ever get your stats after 48 hours?

    Thanks, Mary

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