Twilio Tracking in ClickDimensions



1 comment

  • Official comment
    Kelly Sullivan

    Hi there,

    Unfortunately, there isn't a way to track "opens" using your Twilio Connector. When using this Connectors we display the information Twilio writes back to us. Even though you may compiling the text message in ClickDimensions the message is being sent by Twilio, and then is informed by the recipients carrier that the message has been received or not,and then writes back to us. On a lead or contact record, sent SMS records will be in Closed Activities in the lead or contact’s drop down menu in the navigation bar.

    There are a number of different services Twilio offers that may assist with this type of tracking you're looking for.

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