Inbox Preview - No Desktop Clients

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    Carolynn Carriger

    Hi Georgia and Gerry,

    We have noticed that the desktop clients are not showing in the Inbox Preview and our team is working on updating this. There's not an ETA on when that will be completed but it is being worked on.

    Thank you

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    Gerry Hendrickx

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    Georgia Culverwell

    I'm having the same issue!

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    David Edelson

    We are also having that issue.  I hope they increase the number of previews we get for the month after this is resolved.

  • Avatar
    Gia Gianakas

    Hey All,

    I wanted to give you an update-- as of Update 8.11, we've updated the list of email clients and mobile devices in our Inbox Preview.  This is an instant update, but currently only available in the U.S. Data Center.  All others are scheduled for October 22nd.

    You can read more about this here: https://support.clickdimensions.com/hc/en-us/articles/115002162533 

    If you are unsure of how to update, we encourage you to open a Support Ticket so someone from our team can help you through this process!

    Thank You.

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