Form Builder Won't Load Email Templates for AutoResponder




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    Joris Vanderlinden

    Hi Stephanie,

    We had the same problem a while ago and we discovered it was a missing privilege (Email CNAME in our case) after we did an upgrade to a higher version of CD. You might want to check your security roles.

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    Emily Clever

    Hi Stephanie,

    Looks like you are working on this issue via a ticket with our technical support team. I'm going to mark this forum post as answered. 

    Because every environment is different, if you're also experiencing this issue, we recommend reaching out to our technical support team at to open a ticket so we can work one-on-one with you for a resolution.



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