E-Mail Send - unsubscribe not being recognized...



1 comment

  • Official comment
    Carolynn Carriger

    Hi Gianmarco,

    ClickDimensions Email Sends require that either the Global Unsubscribe link or the link to a Subscription Page be included in the email when it's being sent to 500 or more recipients. So when you see that system message saying that there's not an unsubscribe link, you'll want to make sure that one of the options I mentioned is included.

    If you are including the link to one of the options I mentioned, then please submit a support ticket and share your Email Send with our support team so they can look at this with you.

    Thank you!

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