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Weston Packard

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  • Email Analytics Dashboard

    Dashboards are customizable views that can display various records and charts from your environment. They come standard with Dynamics, but you can also view Click content within them and dynamicall...

  • Introduction to Web Tracking

      Web Tracking will give you insight on how your website is being used and record the traffic that accesses it. You can see which pages have been clicked on, how long a user spent on a certain page...

  • Click Solution Update FAQs

    Dynamics 365 Legacy Click offers three methods for updating the Click Solution: Manual, On Demand, and Automatic.  Below are frequently asked questions about using these methods to update the C...

  • Preparing to Register for Click

    Before testing your Dynamics environment's external access or attempting to register for a Click solution, refer to the following articles: Configuring external access Firewall considerations Chec...

  • Where to Find Legacy Score Information (legacy)

    Click scores your leads, contacts, and anonymous visitors. The scoring is based on several different actions, including submitting a Form (or receiving an error when submitting a form), visiting yo...

  • How Do I Check or Upgrade My Click License Level?

    Dynamics 365 Legacy Navigate to Settings & Support > ClickDimensions Settings.  You will then see this screen which shows you which license level you have: If this appears to be wrong, please...

  • Create an Email Template

    To send an email, it is good to start with creating an Email Template. This allows you to use this content again later, or make a clone and change some of the content for a new email. From Click's ...

  • Information brought in from Shopify

    The Shopify Connector syncs information to your environment using Click's Commerce entities: Products, Orders, and Abandoned Carts. Relevant data will also sync to Lead and Contact records in your ...

  • Forms Dashboard

    The Forms Dashboard provides insight into your Forms' performance. Access the Forms Dashboard by selecting "Forms" in the Dashboards navigation bar: The Forms Dashboard includes Category Filters t...

  • Canned Responses

    Canned responses are pre-written messages you can use to respond to frequent comments, messages, or questions received in the Social Inbox. By using a canned response you're able to quickly respond...