ClickDimensions Lifecycle Support for Microsoft Dynamics CRM 4.0

Note: Microsoft ended mainstream support for Microsoft Dynamics CRM 4.0 on April 9, 2013.

ClickDimensions ending support for upgrades from Microsoft CRM 4.0 to CRM 2011+

ClickDimensions will end technical support for customers who have ClickDimensions installed in CRM 4.0 and are upgrading to CRM 2011+ on December 31 2015. Microsoft did not provide a supported manner to upgrade ISV customizations from the CRM 4.0 customization model to the “solution” model introduced in CRM 2011. ClickDimensions recommends uninstalling the ClickDimensions CRM 4.0 customizations prior to upgrading CRM to 2011 or newer.

Important note about uninstalling ClickDimensions from CRM 4.0: The recommendation to CRM 4.0 customers who are upgrading to CRM 2011 or newer and who have ClickDimensions installed in CRM 4.0 already, is to backup relevant data (including record GUIDs and all fields on ClickDimensions entities) and to delete the ClickDimensions customizations, (note that deleting the custom entities will delete the data contained in those entities) and then to perform the upgrade to CRM 2011+. ClickDimensions support will provide a new solution file for the upgraded environment, and the customer will be responsible for importing any data that was backed up in CRM 4.0, including record GUIDs to the upgraded environment. In order to retain access to email templates, forms, surveys, landing pages, form fields, survey questions, etc., that were created in CRM 4.0, the customer must import into the upgraded environment the ClickDimensions records, along with GUIDs and data from all fields.

ClickDimensions ending updates to CRM 4.0

ClickDimensions ended solution updates to CRM 4.0 on December 31 2015. However, each ClickDimensions release includes both solution updates and cloud updates, and customers using CRM 4.0 environments will continue to receive cloud updates each quarter. Development will no longer be done with a CRM 4.0 focus, but we will do our best to maintain compatibility. If you plan to update to a newer version of CRM, please see our help article on what changes need to be made with ClickDimensions.

Questions: Please post a support request if you have any questions about this notice.

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