Note: Microsoft ended mainstream support for Microsoft Dynamics CRM 4.0 on April 9, 2013.
Click ending support for upgrades from Microsoft CRM 4.0 to CRM 2011+
Click will end technical support for customers who have Click installed in CRM 4.0 and are upgrading to CRM 2011+ on December 31 2015. Microsoft did not provide a supported manner to upgrade ISV customizations from the CRM 4.0 customization model to the “solution” model introduced in CRM 2011. Click recommends uninstalling the Click CRM 4.0 customizations prior to upgrading CRM to 2011 or newer.
Important note about uninstalling Click from CRM 4.0: The recommendation to CRM 4.0 customers who are upgrading to CRM 2011 or newer and who have Click installed in CRM 4.0 already, is to backup relevant data (including record GUIDs and all fields on ClickDimensions entities) and to delete the Click customizations, (note that deleting the custom entities will delete the data contained in those entities) and then to perform the upgrade to CRM 2011+. Click support will provide a new solution file for the upgraded environment, and the customer will be responsible for importing any data that was backed up in CRM 4.0, including record GUIDs to the upgraded environment. In order to retain access to email templates, forms, surveys, landing pages, form fields, survey questions, etc., that were created in CRM 4.0, the customer must import into the upgraded environment the Click records, along with GUIDs and data from all fields.
Click ending updates to CRM 4.0
Click ended solution updates to CRM 4.0 on December 31 2015. However, each Click release includes both solution updates and cloud updates, and customers using CRM 4.0 environments will continue to receive cloud updates each quarter. If you plan to update to a newer version of CRM, please see our help article on what changes need to be made with Click.
Questions: Please post a support request if you have any questions about this notice.