Due to Microsoft's API limit changes, we have been working with them to best address these changes. The following information clarifies what we currently know.
To help ensure service levels, availability and quality, Microsoft implemented entitlement limits to the number of requests users can make each day across model-driven apps in Dynamics 365 (such as Dynamics 365 Sales and Dynamics 365 Customer Service), Power Apps, and Power Automate.
Who is affected?
Only CRM online environments are affected by this change.
When did this change take effect?
These entitlement limits will not apply to existing customers with Microsoft Dynamic 365, Customer Engagement apps, Power Apps, or Microsoft Flow until October 1, 2020, or until their existing Microsoft agreement ends—whichever is later.
These entitlement limits apply to new customers of these Microsoft services starting October 1, 2019.
How can I check my service limit?
If you wish to view your API usage for your CRM, you can use the Analytics section of Common Data Service to see a breakdown by users, entities, etc.
What happens if I exceed my service limit?
Once the limit goes into effect, users regularly exceeding the service limit will be informed by Microsoft.
What steps can I take if I exceed my service limit?
- Change to an Application User license to raise your service limit by following this Microsoft procedure, and then update your authentication method in ClickDimensions. There is no cost to make this change.
- If you have an Application User license and still exceed the service limit, additional service volume can be licensed from Microsoft.