Due to Microsoft's upcoming API limit changes, we have been working with them to best address these changes. The following information clarifies what we currently know.
Who is affected?
Only CRM online environments are affected by this change.
When will this change take effect?
Existing customers with Microsoft Dynamic 365, Customer Engagement apps, PowerApps, or Microsoft Flow will not be impacted by this change until October 1, 2020, or until their existing Microsoft agreement ends—whichever is later.
New customers of these Microsoft services will be impacted starting October 1, 2019.
How can I check my service limit?
If you wish to view your API usage for your CRM, you can use the Analytics section of Common Data Service to see a breakdown by users, entities, etc.
What happens if I exceed my service limit?
Once the limit goes into effect, users regularly exceeding the service limit will be informed by Microsoft, and additional service volume can be licensed from Microsoft if needed.
Does ClickDimensions have a breakdown of API usage for each feature?
Not at this time. We are currently looking into the best way to manage that moving forward and will share more details when they are available.