During installation of the ClickDimensions solution, four security roles are created in CRM. These roles are specific to ClickDimensions and have very different purposes.
Every CRM user needing access to ClickDimensions should be assigned a ClickDimensions security role. The descriptions below outline how you should assign these roles to your users. Should the default Security Roles not meet some users' security needs, you can also create custom Security Roles.
This role should be assigned to all users, even users not using ClickDimensions. It contains the minimum set of privileges that are required by the ClickDimensions plugins and will prevent failures in creating Leads, Contacts and Opportunities.
It includes the Write privilege for 10 of our entities, including Subscription Preferences, Email Events, Sent Emails, Posted Forms, etc. So if a User qualifies a Lead into a Contact, the Lead's related records will be transferred to the new Contact and in order for that to successfully occur, the Core User has Write privileges.
This security role should be assigned to users (non-administrators) who view data generated by ClickDimensions. Most of the privileges are set to the Read level so the users can view the tracking data. This role also allows the user the ability to send emails.
This role should be assigned to the ClickDimensions Service User if you do not wish to use the CRM System Administrator role. This role provides full access to ClickDimensions functionality, so it can also be assigned to ClickDimensions power users.
The user set up as the ClickDimensions service user must be set to have the Read-Write Access Mode, not Administrative or Read-only.
Lock Email Blocks
This role should be assigned to users who need to be able to lock and unlock blocks in the Drag and Drop and NEW Drag and Drop email editors. When a block is locked anyone without this role will not be able to edit the content of the block. More here.
Allows users to lock email blocks in the Drag & Drop email template designer so that users without this role cannot edit them.
Security Roles can be found by navigating to Settings > Security > Security Roles.