How are Statistics Calculated for Email Sends? – Click Support

Using Advanced Filters to re-create the Statistics queries

Email Send records display the statistics of deliveries, bounces, opens, and clicks in two ways. They are displayed in the "Sent" view for all Email Sends and, if you open one of these records, you'll see more detailed statistics inside as well.

Dynamics 365

Sent Email Sends

When opening the Email Send record, you can view the Statistics report that is displayed in the record (shown below), or you can close the record, refresh the view, and see the numbers in the list view format shown above.

Analyzing your Email Send stats

If you would like to do some ad hoc reporting to further analyze and compare your Email Send statistics, the screenshots below show you how to re-create the queries using Advanced Filters.

NOTE: Pay close attention to the entity that is being searched on in the Look for field on the Advanced Filter; it changes from query to query.

NOTE: For details regarding Adjusted Opens, please see our Adjusted Opens article.