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CRM 2016 appundefined Error

Some customers on CRM 2016 with ClickDimensions version 8.2.0 or higher may encounter the following error when using certain ClickDimensions features: appundefined.clickdimensions.com

appundefined-error-message

Why does it occur?

This error occurs because the ClickDimensions solution file for CRM 2016 is a generic file and retrieves the Account Key and Data Center from the settings.xml file. ClickDimensions URLs are created dynamically using a web resource (cdi_settings.xml) and Javascript (cdi_loadcdsettings). The error occurs when attempting to access a ClickDimensions function, such as sending a Quick Send email, from a custom form for a ClickDimensions entity or the Lead, Contact, Account, or Marketing List entities, which doesn’t contain the cdi_loadcdsettings script.

How to fix it:

1. Confirm if you are using a custom form on your entity.

access-custom-contact-form

2. Open the Form Editor for your entity using the Form button.

NOTE: Not all CRM users will have the necessary security privileges to access the Form Editor, so you may need to ask your CRM administrator for assistance.

contact-form-button

3. Within the Form Editor, click Form Properties, and in the resulting pop-up window, confirm if the cdi_loadcdsettings script is present on the form.

custom-form-properties-2

4. If the script is not present, add the script to the Form Libraries area using the Add button.

custom-form-add-script

5. Save and publish the form. Refresh the page in CRM.

6. Try the originally affected feature again.

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