A CNAME is an entry within your domain's DNS host. You may already use CNAMEs to brand your links in ClickDimensions emails, or brand web content links. A separate CNAME is required in order to use ClickDimensions Social Marketing feature.
An example of what the CNAME might look like for this Social Marketing feature is: social.mycompanydomain.com.
1. Social CNAME in Your DNS Host
You must enter your Social CNAME within your DNS host before continuing the setup steps below.
You will take the Social CNAME value you have come up with like social.mycompanydomain.com and insert that within your DNS Host along with having that CNAME point to okt.to .
2. Social CNAME Domain in ClickDimensions
Next, you need to add that Social CNAME as a Domain in your CRM. Go to Settings > Domains and add a new Domain record. This record should have your Social CNAME saved in the Domain field as shown below.
After creating this Domain record, you will need to wait around 2-3 hours before using it in a Social Post. However, you may continue the rest of the setup steps shown below.
3. Social CNAME in ClickDimensions Settings
Once you have entered your CNAME into your DNS host, you are ready to proceed within Dynamics. Navigate to Settings > ClickDimensions Settings and click DNS Settings.
The DNS Settings window will open and this is what you will see:
Enter in the CNAME you used within your DNS host for social posting within the Social Post CNAME field.
The URL that you will be using for this Social Post CNAME will be used for when people click on the social post. It is designed so that when a person clicks on the social post link, the person will be redirected to that URL. Parameters will be automatically added to the URL redirect for precision tracking. This data will then be pushed into your Dynamics environment for analytics and reporting purposes.
Remember to wait at least 2-3 hours before sending anything with the new CNAME you have just updated. This will allow enough time to make sure all links work properly.
4. Creating the Social Account
After you have entered the Social CNAME within your DNS Settings and clicked 'Save', you will then be presented with the following screen:
For both embedded and paid accounts, this will create your social account and the details entered here will be used to create a user that will be set as the owner for your social account. This owner WILL count as one user out of your available pool of users.
Note: Please DO NOT attempt to setup the Social CNAME in your non-production environments that are using ClickDimensions as this will still create a social account in that environment and you will not be able to re-use the same contact information in your production environment for its owner.
|Feature Added: 8.8|
|Feature Updated: 9.18|
|ClickDimensions Version Need: 8.0|