The Submitted Survey trigger may be used as an Entry Point Trigger or as an Internal Trigger. If the trigger is an entry point and a contact or lead has submitted the selected survey, the Campaign Automation will begin.
Add the Trigger to a Campaign Automation
To add a Submitted Survey Trigger to a Campaign Automation, click on the trigger icon in the sidebar and drag in onto the Campaign Automation Canvas.
Once the trigger has been added to the canvas, click on it and you will see the right panel change to show the properties of this trigger..
Display Name (required): Once you select a survey, this will change automatically to the name of that survey, however you may change it to whatever you would like.
Select Survey (required): Choose an already created Web Content survey. For help on how to create a survey, see here.
Note: A note is an optional field for any details that need to be written about the trigger.
Multiple Survey Submissions
When you have a Campaign Automation that begins with a Submitted Survey trigger, if someone submits your survey more than once within a 24-hour period, then the first submission will process through your automation but the subsequent ones won't. The "extra" (those happening within the 24-hour window) submissions will also not be stored in your CRM.
This functionality should help you avoid duplicate participants being added to an automation when someone accidentally submits your survey multiple times.
|Feature Added: 8.6.0|
|Feature Updated: 10.2.0|
|ClickDimensions Version Needed: 7.0|