The Submitted Subscription trigger is used to check for the submission of a Subscription Management Page and may be used as an Entry Point Trigger or as an Internal Trigger. If the trigger is an entry point and a contact or lead has submitted the selected subscription page, the Campaign Automation will begin.
Add the Trigger to a Campaign Automation
To add a Submitted Subscription Trigger to a Campaign Automation, click on the trigger icon in the sidebar and drag in onto the Campaign Automation Canvas.
Once the Submitted Subscription Trigger has been added to the canvas, click on it and you will see the right panel change to show the properties of the trigger.
Display Name (required): Once you select a subscription page, this will change automatically to the name of that survey, however you may change it to whatever you would like.
Select Subscription (required): Choose an already created Web Content subscription page. For help on how to create a subscription page, see here.
Note: A note is an optional field for any details that need to be written about the trigger.
Using the same survey in another automation
A Subscription Page can only be used with one published Campaign Automation at a time. If, in a second Campaign Automation, you attempt to select a Subscription Page that is already in use and save it, an error message such as the one below will appear to indicate in which Campaign Automation the Subscription Page is being used:
Multiple Subscription Page Submissions
When you have a Campaign Automation that begins with a Submitted Subscription trigger, if someone submits your page more than once within a 24-hour period, then the first submission will process through your automation but the subsequent ones won't. The "extra" (those happening within the 24-hour window) submissions will also not be stored in your CRM.
This functionality should help you avoid duplicate participants being added to an automation when someone accidentally submits your page multiple times.
|Feature Added: 8.6.0|
|Feature Updated: 10.2.0|
|ClickDimensions Version Needed: 7.0|