Click Social allows you to assign Topics to each Message that you share on the Board. Advocates, in turn, can subscribe to Topics and consume only the content that's relevant for them, based on the Topics they choose.
To create and manage Topics, head to the Topics tab on your Board. From this tab, you can add new Topics, edit their names, and delete Topics from the Board.
This feature is optional, but once you set up Topics, Stories without Topics will not show up on the Board. The same applies to Advocates, whose who are not subscribed to any Topic will not see or receive notifications about Stories on their Board.
Applying Segments to Topics
Using Segments, you can make certain topics available to a limited group of advocates. You can define the segment of Advocates that are able to view a specific Topic - and therefore limit access to certain content so it is not available to all Advocates.
To edit a Topic's Segments:
- Click on a Topic to open the Topic Window.
- Select your desired Region and Department options to define the segment that you want to give access to this Topic.
If a Topic has no Custom Fields selected, it will be visible to all Advocates.
If a Topic has multiple selected Advocate Field options, the Topic will only be visible to Advocates who have at least one of the options per field.
Notifying Advocates about new Topics
Once you've added Topics to your Board, any Advocate who isn't subscribed to these Topics will see a window with an option to choose which Topics they want to subscribe to the next time they log in to the Board. Advocates, at any time, can manage their subscription to Topics from the Settings page on the Board.
Deleting and editing Topics
From the Topics tab, you will be able to see how many Stories and subscribers each Topic has. If you delete a Topic, it will remove it from all Stories and the Advocates' Board as well. If you decide to edit a Topic's name, it will change across the Board, but Advocates who are already subscribed to it will not be notified.