Goals
- Learn where to find SMS statistics & Sent SMS messages in Dynamics
- Dynamics 365
SMS Statistics
Once an SMS has been sent statistics will come in. To see them go to ClickDimensions > Messaging > Bulk Messages.
Change the view to Processed.
Open one of the records there to see the individual statistics on it. Once opened, scroll down to Statistics.
Here, in the Total graph you'll see the following: Total Messages: This is the total number of message that you attempted to send.
Sent SMS Messages
To see individual statistics, navigate to Activities in the Bulk SMS' Related Records menu in the navigation bar.
Activities shows each SMS that was sent, the Activity Status and more. These can be clicked on to show who the SMS was sent to and to go to their Lead or Contact record.
On a Lead or Contact record, Sent SMS records will be in Activities in the lead or contact's Related Records menu in the navigation bar.