Click Social Crisis Management allows you to quickly respond to any social media crises by defining a set of powerful rules that enforce account-wide behaviors while your account is in Crisis Mode. The main Crisis Management features include pausing all social publishing activities, assigning responsible users to handle crisis communications, and notifying account users about the pending Crisis.
How to Activate Crisis Mode
- Go to Account Settings > Compliance > Crisis Mode.
- Configure the Crisis Mode settings:
- End Time: Select the duration Crisis Mode should be activated.
- Scheduled Posts: Choose whether scheduled posts should be deleted or moved to drafts.
- Choose the Users you want to still be able to schedule posts.
- Crisis Description: Enter a crisis description if you wish to inform account users and advocates about the situation.
- Notification: Choose whether you want users or advocates to be notified about the crisis.
- Once satisfied with the settings, click Turn on Crisis Mode to enforce the crisis related restrictions.
Crisis Mode Options
Crisis Mode describes a state in which all social publishing activities are paused. While Crisis Mode is active, account users and advocates will be able to see a clear notice about the crisis and will be restricted from scheduling posts. While activating Crisis Mode you will have the following options:
Managing Scheduled Posts
While in Crisis Mode, previously scheduled posts will not be sent out at their scheduled time. This option allows you to define if you want to:
- Delete scheduled posts
- Move scheduled posts to the draft status to be reviewed and scheduled after the crisis has been resolved.
Manage Users Who Can Schedule Posts
While in Crisis Mode, only specific users can schedule posts. This list will usually contain the people responsible for handling the crisis communication and will allow them to schedule posts.
Automatically Ending a Crisis
Using the Crisis End Date option you will be able to determine when Crisis Mode will be switched off. If you are unsure about when the crisis will end or need to extend the duration, you can update this value at any time before the selected end date.
NOTE: The date and time to switch off Crisis Mode will be according to your personal time zone settings in My Profile.
Crisis Notifications
When Crisis Mode is turned on or off, you will have an option to notify account users and advocates. Crisis Mode notifications are sent via:
- In-app alerts
- Email notifications
When Crisis Mode is turned on, the notification will also contain the crisis description, so it is important to ensure an accurate description of the situation is provided.