Native Posts

When connecting a new social profile or page to Click Social, it will collect posts, interactions, and analytics from the social networks' APIs on your behalf. It means that Click Social will not only display and collect analytics about posts that you sent from the platform, but also about the ones that you posted natively. You can turn this option ON or OFF for specific profiles and pages when connecting a new social profile or via the profile settings window.

Expected delays in data collection

Since Click Social needs to periodically pull the posts and interactions from the social network's APIs, it can take any time from a few minutes to a few hours from the time a post or comment is published until they appear in Click Social.

Limitations

In general, we advise that you use Click Social to publish posts since then you'll get the full benefits of link shortening and tracking to campaign planning and collaboration. That said, if you're using the native social network interface to post, there may be some limitations in how Click Social displays some content types; please note that Short Link Clicks will not be pulled in from native social posts.

Facebook Limitations

• Native Group posts are not supported.
• Native posts on personal profiles are not supported.
• Targeting details from native posts are not supported, but the rest of the post will be available in Click Social.
• Video resharing is not supported.
• Page mentions from native posts are not supported.
• Reshares will appear as link attachments.
• GIF files will be converted and shown as videos.
• Link previews may appear differently than on the original platform.
• Scheduled posts will appear only after they are published.
• Stories are not supported.
• Video previews may not appear.

Instagram Limitations

• The carousel attachments from native posts are not supported, but the rest of the post will be available in Click Social.
• Location and people tags are not supported.
• Stories are not supported.
• If the media includes copyrighted materials or is flagged for a copyright violation, the attachment will not be displayed.

X (Twitter) Limitations

• Polls are not supported.
• Replies from native posts are not supported.
• Reposts without comments will not appear on the calendar. Reposts with comments (Quotes) will appear with a link to the original post at the end.
• Historical native posts will not include metrics data.

LinkedIn Limitations

• Mentions are not supported.
• Video uploads are not supported.
• Reshares with added text will appear as link attachments.
• Reshares without any text are not supported.
• LinkedIn Articles will appear as text posts.

Additional Considerations

• When connecting a profile for the first time, Click Social will fetch and display native posts on the calendar from the past 365 days.
• If you've connected the same social profile to the app and advocacy board and opted to display native posts, advocacy posts will appear on the calendar as native posts.
• Click Social will assign native posts to a native campaign: Native Posts MM-YYYY.