Click Social allows you to define specific keywords and phrases that will be banned from being used in posts and replies across your account. This feature helps enforce your marketing and communication policies and prevents employees from misusing social media.
Organizing Banned Keywords
Banned keywords are managed in lists, making it easy to sort and maintain. To get started with this:
- Go to Settings > Compliance > Banned Keywords
- Select New List to create your first list.
Within each list you can add as many words and phrases as you want. Once added, the ban will apply immediately, users will no longer be able so save posts containing any of the words and phrases defined in your lists.
Email Notifications
Admins can configure email notifications when banned keywords are used natively by profiles connected to Click Social. This helps ensure compliance even when posts are posted directly on social networks.
To enable notifications:
- Go to the Notifications section of your personal profile.
- Check the option to Notify me when a banned keyword is used natively by a connected profile.
Note:
- Compliance is not enforced for posts scheduled prior to adding the keywords.
- Keyword matching is case sensitive.