Eventbrite is an online ticketing platform that people all over the world use to create events, sell tickets and manage registrations for events of all types and sizes. This article will show how to setup the connection to your Eventbrite account. See here for what information ClickDimensions syncs from Eventbrite.
- Dynamics 365
- CRM 2011
Requirements
Eventbrite does not require an email address for a person to register for an Eventbrite event. However, in order for the connector to work, you must still collect an email address from your registrants.
Navigate to the Eventbrite Connector
To get started, navigate to Settings > ClickDimensions Settings.
Within the ClickDimensions Settings page, click Connectors.
A new window will open. Click +Add to add the connector here.
Then click Eventbrite.
Set Up the Eventbrite Connector
In the next window you'll fill out your settings.
Navigate to the Eventbrite Connector
To get started, you'll need to navigate to Settings > ClickDimensions > ClickDimensions Settings and click Connectors towards the bottom right.
A new screen will pop up. Click Add Connector here.
Then click Eventbrite.
Set Up the Eventbrite Connector
On the next screen you'll fill out your settings.
Connector Name: Input the name for how your connector will display in the Connector's Settings Window. (Customers will not see this name)
Default new events to create unknown registrant as: For any registrants who do not have an existing Lead or Contact record within your CRM, the connector will create a new Lead or a new Contact record in CRM using the email address submitted with the event registration. You can choose to have this registrant saved as a Lead or as a Contact. If the email address already exists on a Lead or Contact record, then the Event Participation and Event records will be connected to that existing Lead or Contact record.
Reminder Email Address: Supply an email address here to be notified when the connection expires. Eventbrite will ask you to re-authenticate your credentials one year after setting up the connection with ClickDimensions.
Generate Leads/Contacts for specific Events: This is our Event Sync Flow checkbox. Read more about this feature here.
- Leaving this option unchecked will automatically create leads/contacts on all events from the connector.
- Checking this option will allow you to specify lead/contact generation after scheduling each event, because events will not be automatically created in CRM from the connector.
Click Next. Fill in your information to log in.
NOTE: You will need to use the main account associated with Eventbrite. If you set up your Connector with a secondary account your Events may not come in. To check this, you can go to My Account > Contact Info in Eventbrite and look to the top right for the main account holder's information.
Once established, the Eventbrite connector will automatically generate Event Records in your CRM for previously-created Eventbrite events and will also generate Event records for any Eventbrite events created moving forward.
Check the Event Records article to see where Eventbrite related records are recorded in your CRM.
Re-authenticating the Eventbrite Connector
If the password you provided when setting up the Eventbrite Connector is changed within Eventbrite, the connector will not be able to sync data back to CRM. Re-authenticating the connector will correct the issue and re-enable data syncing.
FAQs
How long does it take for Eventbrite data to sync to my CRM?
The connector will sync data from Eventbrite every hour.
| Feature Added: 6.1.0 |
| Feature Updated: 9.2.5 |
| ClickDimensions Version Need: 8.3.0 |