Want to know what your email will look like in your recipients' inboxes? ClickDimensions' Inbox Preview feature lets you test any email and see what it will look like in a variety of email clients including Outlook, iPhone, iPad, Android, Gmail and more.
NOTE: Each account has a limited number of Inbox Previews available per month, depending on their ClickDimensions package. Once you press the Run New Inbox Preview button, it will run a test automatically.
Where to find Inbox Preview
Inbox Preview is available in all the ClickDimensions Email Editors.
In Email Designer, click on the Preview button and then click on Inbox Preview:
In New Drag and Drop, click on the Preview button and then click on Inbox Preview:
In the Free Style Editor:
In the Custom HTML Editor:
Using the Inbox Preview
To start a test, first choose a domain from the dropdown to send your test from. This list is generated from the approved Email Sending Domains created on your Account. If there is only one approved Email Sending Domain, that will be the address Inbox Preview uses. If there are no approved Email Sending Domains, then the From Email address on the Email Send record will be used.
Next, click on Run New Inbox Preview located in the top right-hand corner. Tests can take 1 – 15 minutes to complete. You will see both the Inbox Preview and Spam Filter page update in real-time as the results from the testing are returned.
Inbox Preview tab
You can click on each thumbnail to display a larger version of the preview.
Spam Filter tab
Emails that have successfully been received in the email will show as "Passed". Anything that has a "Failed" will indicate that the email was not received in the inbox, which means the email could have been blocked or sent to the junk folder for that particular email client. If an email returns "Abandoned" it means that in this particular case the test timed out.
Webmail/ISP clients
Part of the issue of testing for spam on webmail providers (such as Gmail, Yahoo! Mail, Outlook.com, and AOL Mail) is that a large portion of their spam scoring is based on internal metrics and algorithms -- for example, it's common for a single email sent to a single inbox on Yahoo! to be delivered successfully, but that same email may become suspicious when sent to ten or hundreds of thousands of recipients. Sometimes, a portion of recipients complain or do not engage with the email, leading the rest of the send to be delayed or marked as spam. Trends in engagement from a particular sender or IP may also produce blocks or delays, as do spam filters that "learn" about what individual users consider spam through open, click and reporting behaviors. These scenarios are difficult, if not impossible, to predict.
The webmail filters do not provide any further information as to why an email has not been received in the inbox. You may want to check with your Email Service Provider to see if users for a particular webmail service have marked your previous campaigns as spam in the past, as this can affect your spam performance for your email campaigns sent now.
Microsoft Exchange Online Protection (EOP)
Microsoft Exchange Online Protection protects all 60 million Microsoft Office 365 cloud-hosted mailboxes, used for consumers and business customers alike. It uses the latest technology in spam detection to evaluate and score emails.
Your email receives two scores: a Spam Confidence Level (SCL) and a Bulk Complaint Level (BCL).
- SCL scores are between -1 and 9. An SCL of 5 or higher is considered spam.
- BCL scores are between 0 and 9. The higher the score, the more likely Microsoft believes you are going to generate subscriber complaints. Microsoft uses internal and external data sources to determine this score.